Payments

Reef Tank Lighting accepts Visa, MasterCard, American Express, PayPal, Bank Certified Checks, Cashier's Check, Money Orders, and Wire Transfers for large orders (over $100). We do not accept Personal/Company Checks, Purchase Orders, or C.O.D's.

Note: All Prepaid Orders, including Cashier's Checks, take longer to process because all checks must first clear with the bank due to the existence of fraudulent checks.

For checks and money order: You can place an order and pay with a certified bank check or money order by choosing “PayPal” in the payment field instead of a credit card as method of payment. Make sure to add a note in the “order comments” section of the online form letting us know that you will be paying via certified check/money order. Next, write the order number on your check, print your confirmation and mail them to us at the following address:

AquaticCo Lighting, LLC.
4015 Mt Vernon Dr.
Woodstock, GA 30189
Ref: Order Number# (write order number here).

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Shipping

Shipping is calculated by UPS at the time of checkout.

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Cancellation/Return Policy

Section 1 - 30 Day Return Policy

A) All products must be returned to our warehouse or the original equipment manufacturers warehouse within 30 days of the purchase date with all the original packaging, documentation etc… If we receive merchandise which does not have all the original documentation we reserve the right to charge a 15% restocking fee.
B) Buyer is to notify Reeftanklighting (RTL) by phone or email describing the reason for the requested return. RTL will supply customer with a "Return Authorization Number" which is to be placed on the outside box of the returned merchandise.
C) Buyer is to be responsible for all shipping costs to and from our warehouses for returned merchandise. We recommend that the returned merchandise be covered with shipping insurance for the full sale price of the product. RTL cannot give credits on merchandise which it has not received nor can we give credits for materials which were returned damaged by the freight company. Please insure all returned merchandise for the full purchase price.
D) Special Order merchandise cannot be returned for reasons other than being defective or damaged by the freight carrier. Special Order merchandise will be identified in the item description of the product.

Section 1a - DIY Parts 30 Day Return Policy

1) DIY parts and accessories do not qualify under the "30 Day Return Policy" unless the item(s) are returned in a NEW, unused original condition with its original packaging. DIY parts include but are not limited to the following items: All electrical sockets brackets, reflectors, fixture housings, metal halide and fluorescent bulbs, fans, power cords etc…

Section 2 - Defective or Damaged Items

1) If an order arrives damaged RTL must be notified within 24 hours of receipt of the item, not from the time the damage was identified.
2) If notification is given to RTL of a damaged item within 24 hours a new item will be sent to the customer. With the new item there will be a return mailing label for the return of the defective product.
3) If the customer fails to return the defective or damaged merchandise within a period of 7 days from the receipt of the replacement material. Customer will be charged for the replacement item.
4) If RTL is notified after the 24 hour time frame customer will be responsible for the return freight to RTL and the freight costs for the outgoing item.
5) In the event of a freight claim, customer is to retain all original packaging material for the item for a period of 10 days. During this time the shipper has a right to inspect the packaging of the item. If the customer fails to retain the packaging material i.e.… bubble wrap, peanuts, box etc… and the freight claim is denied, RTL cannot replace the merchandise.
6) Upon receipt of a positive resolution and receipt of payment on a freight claim a new item will be sent.
7) All defective merchandise which is covered under a manufactures warranty i.e. Hamilton Technology, Sunlight Supply, Aqua Medic etc… will be bound to the terms and conditions of said warranty.
8) All returned merchandise will be tested to identify the defect. If there is no defect to be found we reserve the right to levy a 20% restocking fee for the item.

Section 3 - Order cancellations

1) If you would like to cancel your order prior to shipping. Customer will receive a 95% refund. If you would like to cancel your order after it has been shipped. All merchandise is to be returned at the customers expense. Once returned merchandise has been inspected and found to be in a new and original condition and we have received a credit from our distributor. A credit will be issued for 95% of the purchased dollar amount minus any applicable freight charges.

Section 4- General Terms and Conditions

1) Reeftanklighting reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that Reeftanklighting.com total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Reeftanklighting.com for the product giving rise to Reeftanklighting.com's liability.

 

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Privacy & Security

Your security is a priority at Reef Tank Lighting. We use Secure Servers with Secure Socket Layer (SSL) transmission to secure orders from our customers. This enables us to encrypt any data sent to our web server, and in turn our server will encrypt any data sent back to your web browser. This is the highest level of encryption available to the general public. Our online shopping cart uses Verisign Digital IDs (SSL Secure Certificate) exclusively. No credit card information is stored on our servers for your protection.

We will NOT sell, trade, or disclose any of the personal information you have disclosed to us.

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Non-US customers - Customs, Tariffs, and Taxes

For a freight quote to your location please contact us by email.

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