Our 30 Days satisfaction

We at Reeftanklighting are committed to our customer's total satisfaction. In the event you are not satisfied with your order you may qualify for a refund when the following conditions are met.

30 Days satisfaction - Terms & Conditions:

Section 1 - 30 Day Return Policy

A) All products must be returned to our warehouse or the original equipment manufacturers warehouse within 30 days of the purchase date with all the original packaging, documentation etc… If we receive merchandise which does not have all the original documentation we reserve the right to charge a 15% restocking fee.
B) Buyer is to notify Reeftanklighting (RTL) by phone or email describing the reason for the requested return. RTL will supply customer with a "Return Authorization Number" which is to be placed on the outside box of the returned merchandise.
C) Buyer is to be responsible for all shipping costs to and from our warehouses for returned merchandise. We recommend that the returned merchandise be covered with shipping insurance for the full sale price of the product. RTL cannot give credits on merchandise which it has not received nor can we give credits for materials which were returned damaged by the freight company. Please insure all returned merchandise for the full purchase price.
D) Special Order merchandise cannot be returned for reasons other than being defective or damaged by the freight carrier. Special Order merchandise will be identified in the item description of the product.

Section 1a - DIY Parts 30 Day Return Policy

1) DIY parts and accessories do not qualify under the "30 Day Return Policy" unless the item(s) are returned in a NEW, unused original condition with its original packaging. DIY parts include but are not limited to the following items: All electrical sockets brackets, reflectors, fixture housings, metal halide and fluorescent bulbs, fans, power cords etc…